Frequently asked questions

Patchs is the name of an online consultation form system that our surgeries use. On most surgery websites, this is referred to as an ‘online form’ and a link can be found in the Appointments section.

PLT stands for Protected Learning Time. During a PLT event, the surgery is usually closed for appointments as staff are undergoing further training. Each surgery should have instructions on what to do if you need medical attention during the time they are closed on their website and as a voice message when you call them.

EPS stands for Electronic Prescribing Service. Prescriptions used to be printed out on paper for patients to hand in to their preferred pharmacy but this has now changed and your prescription is sent electronically to a pharmacy of your choosing.

If you have the NHS App, you can change your nominated pharmacy when you request your medication. Alternatively, you can contact your surgery and they will be happy to change this for you.

You can use the online Find a pharmacy service to locate your nearest pharmacy.